Filing a Complaint with the FCC
If you are billed for a call you made as a result of this scam, first try to resolve the matter with your telephone company. If you are unable to resolve it directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an FCC on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing firstname.lastname@example.org; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554.
The best way to provide all the information the FCC needs to process your complaint is to complete fully the on-line complaint form. When you open the on-line complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete. If you do not use the on-line complaint form, your complaint, at a minimum, should indicate:
- · your name, address, e-mail address, and phone number where you can be reached;
- · the telephone and account numbers that are the subject of your complaint;
- · the name and phone numbers of any companies involved with your complaint;
- · the amount of any disputed charges, whether you paid them, whether you received a refund or adjustment to your bill, the amount of any adjustment or refund you have received, an explanation if the disputed charges are related to services in addition to residential or business telephone services; and
- · the details of your complaint and any additional relevant information.
Filing a Complaint with the Federal Trade Commission (FTC)
If you feel that you are a victim of an international phone scam, you can file a complaint with the FTC online at https://www.ftccomplaintassistant.gov. You can also submit a complaint by calling the FTC toll-free at 1-877-382-4357 (voice) or 1-866-653-4261 (TTY), or writing to:
Federal Trade Commission
CRC - 240
600 Pennsylvania Ave., NW
Washington, DC 20580.
Filing a Complaint with the United States Postal Inspector Service
Phone Us at 1-877-876-2455
The U.S. Postal Inspection Service likes to keep its customers satisfied, and a new call center helps them do that.
Customers and USPS employees nationwide now can dial one toll-free number, rather than looking up individual phone numbers, for the Postal Inspection Service’s many locations.
Callers can reach the appropriate Postal Inspection Service office by dialing 1-877-876-2455 from 8 a.m. to 4:30 p.m. in all time zones, and selecting from these options:
- Mail service issues [callers are then directed to 1-800-ASK-USPS (1-800-275-8777)]
- Emergency situations
- Mail theft or identity theft issues
- Mail fraud issues
- Postal Inspection Service customer support
- Option No. 2, Emergency situations, is automatically routed to a special operator for assistance if a call is made after business hours.
File a Complaint
Report these issues to the U.S. Postal Inspection Service online:
- · Mail theft (mail you failed to receive but should have, or that you received with the contents missing).
- · Mail Fraud (may include scams or deceptive ads via the mail, or postage fraud)
- · Identity theft
- · Vandalism to your mail receptacle.
- · Tampering (mail that was handled destructively).
- · False change of address.
- · Unsolicited Sexually Oriented Advertising
- If you believe you’re a victim of fraud related to the U.S. Mail, including mailed sweepstakes, lotteries, on-line auctions, work-at-home scams or chain letters, report your concern to the U.S. Postal Inspection Service as mail fraud.
All information is voluntary, but the more you provide, the more likely it is that we can help you. We may share your information with other agencies if it comes under their jurisdiction. See the Privacy Act Statement for more details. This site uses secure methods to transfer data.
The Postal Inspection Service will contact you only if more information is needed. We gather data on mail-related crime to determine whether a violation has occurred. While we can’t guarantee we can recover lost money or items, your information can help alert Postal Inspectors to problem areas and possibly prevent others from being victimized. Inspectors base their investigations on the number, substance and pattern of complaints. We ask you to keep all original documents related to your complaint.